holly zorbas · senior content designer
i make strategic content decisions in ambiguous spaces
and i do my best work when finding the sweet spot between user needs and business goals is a bit of a challenge. most recently, i spent 3.5 years at intuit working across credit karma and turbotax where i built content systems, ran experiments, and helped teams tie what we write to what actually moves the numbers.
selected outcomes
$5M
annualized revenue from AI-personalized expert help
+7%
increase in customer resolution from help content
2.6M
churned and 90+ day inactive customers reactivated
$1.2M
annualized revenue from improved benefit content
featured work
TurboTax / Intuit
Proactive Intervention
AI-personalized expert help that drove $5M in annualized revenue and 3.5x CTR improvement.
Credit Karma Tax / Intuit
CKTax Voice & Tone
A comprehensive voice, tone, and content principles system for a cross-product tax filing experience.
quick content wins, editorial + more
TurboTax
Expert Final Review
Three copy variants testing persuasion strategies — $1.8M annualized revenue.
Credit Karma Money
CKM Heartbreakers
Comparison modal that saved product take rates from mid-funnel mind-changers.
Credit Karma Money
Splash + Post-file pages
Cross-product landing page optimization — 5X growth, 52K incremental filings.
TurboTax iOS
Dynamic Island
iOS Dynamic Island notification content across six expert-progress states.
CreditDonkey.com
Finance Editorial Work
Placeholder description — update with your own copy.
St. Baldricks Foundation
Nonprofit Copywriting for Web + Print
Placeholder description — update with your own copy.